Fix upload problems on mobile or desktop

Use this guide when a photo upload fails, stalls, or does not appear in your project.

Try these first

• Confirm it is an image file (not a PDF or video).
• Try a smaller file: compress or resize to around 5 MB or less.
• Switch networks (Wi‑Fi vs mobile) and retry.
• Refresh the page once to confirm the upload did not complete silently.
• Try another browser (or another device).

Mobile-specific tips

• If the camera picker is flaky, pick from your photo library instead.
• Keep the browser in the foreground during upload; backgrounding can pause transfers.
• If the picker is empty, check photo-library permissions for your browser in phone settings.

If uploads keep failing

Contact Oona and include your device, browser, approximate file size, and any error message you saw.