Terms of Service

Oona v1 Beta

Last updated: May 20, 2026
Contact: support@oona.casa

1. Acceptance

By accessing Oona, creating an account, uploading content, chatting with Oona, generating outputs, or using any beta feature, you agree to these Terms.

If you do not agree, do not use Oona.

2. Operator and Future Assignment

You agree that these Terms, your account, and Oona's service rights may be assigned or transferred to a company, an affiliate, successor, acquirer, or other operating entity without further consent, provided your rights under these Terms are not materially reduced without notice where required by law.

3. Eligibility

You must be at least 18 years old to use Oona. Oona is not directed to children or teenagers.

You must have authority to upload the photos and information you provide, including authority related to the depicted room, home, lease, household, guests, and any third-party rights.

4. Beta Service

Oona is a free beta unless expressly stated otherwise. The service is experimental and may change, break, be rate-limited, become unavailable, or be discontinued. Oona does not promise uptime, availability, compatibility, or continued access during beta.

5. Accounts

You are responsible for your account, authentication access, and activity under your account. You must provide accurate information and promptly tell Oona about suspected unauthorized access.

If you access Oona from a shared or public device, you are responsible for signing out and protecting your authentication access.

6. User Content

"User Content" means photos, messages, prompts, project notes, settings, annotations, inspiration images, feedback, and other content you provide or make available through Oona.

You keep ownership of your User Content. You grant Oona a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, transform, display, transmit, and create outputs from User Content as needed to operate, secure, debug, support, and improve Oona.

Oona will not use your uploaded room photos in public marketing or public galleries without separate permission.

You represent that you have all rights needed for your User Content and that your User Content does not violate privacy, intellectual-property, publicity, lease, HOA, contractual, or other rights.

Oona may remove, disable access to, or refuse to process User Content if Oona reasonably believes it violates these Terms, infringes third-party rights, creates safety or privacy risk, creates security or provider-policy risk, or may expose Oona or others to liability.

7. Image Storage and Sharing

New uploaded and generated images are stored privately and accessed through short-lived signed links. Oona may send signed image links to AI providers to provide the service.

If you create or share a public Oona share link, anyone with that link may access the shared content until the link is revoked or expires, if expiration is supported.

Older copied or raw public URLs from before our move to private storage may remain accessible until migrated, deleted, or caches expire where feasible.

Do not upload sensitive personal information, faces, addresses, documents, financial or medical information, children's identifying information, valuables, alarm systems, or other content you would not want processed by Oona and its service providers.

8. AI Outputs

"Outputs" means AI-generated or AI-modified images, renderings, text, design summaries, plans, recommendations, product suggestions, and other generated content.

Outputs are for inspiration and planning support only. Outputs may be inaccurate, incomplete, unsafe, infeasible, similar to outputs generated for other users, or not protectable by intellectual-property law.

To the extent Oona owns copyrightable rights in Outputs, Oona assigns those rights to you for your personal design planning use, subject to Oona's underlying service, model orchestration, prompts, workflows, brand, software, and third-party rights.

Unless Oona later states otherwise, the beta is not intended for commercial resale of Outputs, deceptive before/after claims, or use as final architectural, engineering, construction, code-compliance, safety, or procurement documentation.

9. Oona Intellectual Property and Feedback

Oona owns the service, brand, software, interface, design systems, prompts, workflows, orchestration, documentation, and all related intellectual property, except for your User Content and rights assigned in Outputs as described above.

If you provide feedback, suggestions, bug reports, or ideas, Oona may use them without restriction or compensation.

10. No Professional Advice

Oona is not an architect, engineer, contractor, electrician, plumber, code consultant, interior designer of record, insurer, safety professional, or permitting authority.

You are responsible for verifying dimensions, materials, electrical/plumbing work, load-bearing conditions, fire safety, accessibility, permits, landlord/HOA rules, costs, product fit, installation feasibility, and real-world safety with qualified professionals before acting on any Output.

11. Product Links and Affiliates

Product suggestions are informational. Oona is not responsible for third-party sellers, product availability, pricing, shipping, returns, installation, warranties, product safety, or product claims.

Oona may add affiliate links, sponsored recommendations, or commissionable product referrals in the future. If we do, we will add clear disclosures near recommendations and update these Terms as needed.

12. Payments

The v1 beta is free unless Oona clearly says otherwise. Oona will not collect payments until updated payment/subscription terms are published and accepted.

If paid plans launch later, Oona will disclose price, billing frequency, renewal terms, cancellation method, refund terms, taxes, and any automatic-renewal details before checkout.

13. Acceptable Use

You may not:

• Use Oona illegally or to violate others' rights.
• Upload invasive, infringing, deceptive, abusive, exploitative, or privacy-violating content.
• Upload sensitive personal data unless you have authority and accept the risk.
• Misrepresent AI outputs as guaranteed real-world plans or completed work.
• Reverse engineer, scrape, probe, overload, bypass rate limits, or interfere with Oona.
• Abuse AI models, safety systems, credits, accounts, or provider restrictions.
• Use Oona to generate deceptive, unlawful, harmful, or infringing content.

14. DMCA and Copyright

If you believe content on Oona infringes copyright, contact support@oona.casa with enough information for Oona to evaluate the claim, including identification of the work, the allegedly infringing material and its location, your contact information, and a good-faith statement.

Oona may remove content and terminate repeat infringers where appropriate.

15. Suspension and Termination

You may stop using Oona or delete your account at any time. Oona may suspend or terminate access for breach, abuse, legal risk, security risk, provider restrictions, or beta shutdown.

Deletion and retention are described in the Privacy Policy.

Oona may preserve records where reasonably needed for security, fraud prevention, legal compliance, dispute handling, or enforcement of these Terms.

16. Disclaimers

Oona and Outputs are provided "as is" and "as available." To the fullest extent allowed by law, Oona disclaims warranties of accuracy, availability, merchantability, fitness for a particular purpose, non-infringement, and real-world suitability.

Some jurisdictions do not allow certain disclaimers, so some of these terms may not apply to you.

17. Limitation of Liability

To the fullest extent allowed by law, Oona and its operator will not be liable for indirect, incidental, consequential, special, punitive, lost-profit, lost-data, lost-goodwill, home-improvement, renovation, construction, purchase, installation, or project-cost damages.

To the fullest extent allowed by law, Oona's total liability for all claims will be limited to the greater of USD $100 or the amounts you paid Oona in the 12 months before the claim.

18. Indemnification

You agree to defend and indemnify Oona and its operator from claims arising from your User Content, misuse of Oona, violation of these Terms, violation of law or third-party rights, or real-world decisions you make based on Outputs.

19. Dispute Resolution; Arbitration; Class-Action Waiver

Please read this section carefully. For users in the United States, it requires most disputes to be resolved by binding individual arbitration and waives the right to a jury trial and to participate in class actions.

Informal resolution first. Before starting arbitration, you agree to send a written notice of dispute to support@oona.casa describing the problem and the relief you seek, and to give Oona 30 days to resolve it informally.

Binding arbitration. If the dispute is not resolved informally, you and Oona agree that any dispute arising out of or relating to these Terms or Oona will be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its consumer rules, rather than in court, except as stated below.

Class-action and jury-trial waiver. You and Oona agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. You and Oona waive any right to a jury trial.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@oona.casa within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Small-claims and injunctive carve-outs. Either party may bring an individual claim in small-claims court if it qualifies. Either party may seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information.

Non-US users. If you reside outside the United States, mandatory dispute-resolution and consumer-protection rights under your local law are not waived and continue to apply.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to the arbitration section above, you and Oona submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration.

Mandatory consumer-protection rights in your country or state of residence remain unaffected by this section.

21. Changes

Oona may update these Terms. Material changes will receive reasonable notice. Continued use after an updated effective date means acceptance, except where law requires affirmative consent.

22. Contact

Support: support@oona.casa

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